Site Security

MassHousing's Responsibility

At MassHousing, we care about your privacy and employ technical safeguards to protect the information you submit at from unauthorized access.

For information about what we do with information we collect about you, see the Privacy Policy.

Firewall Security

MassHousing uses leading firewall and network security technology to protect our internal computer systems from unauthorized access. If you have any questions or concerns regarding the security of your information, please email us at

Your Responsibility

You are responsible for keeping your online password, account numbers, personal identification information and other account data confidential. MassHousing is not responsible for customer errors or negligent use of the online service and will not be liable for any loss or damage due to negligent handling or sharing of passwords leading to unauthorized access to accounts; leaving a computer unattended during an online session; failure to report known incidents of unauthorized account access within two business days; or input errors or misuse of the online services available at

MassHousing is entitled to act on instructions received under your password. MassHousing will only be liable for material losses incurred by you to the extent such losses directly result from our gross negligence or intentional misconduct in providing information requested or otherwise performing the online services request.

By using MassHousing's website and online services, you agree to these terms.