Careers at MassHousing
At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
Equal Opportunity Employer M/F/V/D
MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Current Openings
Quality Control Specialist
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on August 19, 2026
Website: www.masshousing.com
The Organization
MassHousing will confront the Commonwealth's housing challenges to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $30 billion for 92,000+ rental units and 90,000+ home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $15,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term and Long-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Quality Control Specialist exercises sound judgement to assure compliance with the Agency’s mission and Lending Quality Control Plan. This role executes the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan. The Quality Control Specialist conducts manual file audits, performs underwriting review, and analyzes quality control findings to identify trends and root causes. This role supports the Senior Quality Control Specialist in their work with outside lender partners resolving quality control findings and repurchasing issues. This position reports to the Senior Quality Control Specialist.
All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
Compliance and Quality Control
- Manage the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan
- Review underwriting decisions, appraisals and loan documentation ensuring Agency and investor compliance
- Monitor and analyze the quality of Agency originated mortgage loans through curated reporting
- Present pre-closing Quality Control and internal vendor audit findings to Home Ownership Business Line Management and the Quality Control Committee on a monthly basis
- Prepare for and participate in investor risk assessment audits
- Assist Senior Quality Control Specialist in external vendor and lender quality control functions
Security
- Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team
Minimum Qualifications
- Bachelor's degree in business administration, accounting, communications, or equivalent professional experience
- 7+ years of experience in the mortgage industry with an understanding of mortgage origination operations and departmental responsibilities
- Experience with state and federal laws affecting the mortgage banking industry and mortgage banking quality control programs
- Proficiency with Encompass, LoanServ, OnBase, Microsoft Word and Excel, and Outlook
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- 7+ years of underwriting or quality control experience in the residential mortgage industry, including Government Sponsored Enterprise (GSE) and Federal Housing Administration (FHA) loans
- Experience with MassHousing’s program requirements
- FHA Direct Endorsement Underwriter approval
Essential Characteristics
- Excellent organizational skills and strong attention to detail
- Comfortable multitasking within time constraints, adjusts quickly to shifting priorities, and manages time efficiently in a fast-paced environment
- Strategic thinker with the dual capacity to see the big picture and attend to details
- Excellent oral and written communication skills with the ability to communicate technical information clearly and concisely
Salary Range: $74,415.12 - $96,739.35
MassHousing is an Equal Opportunity Employer
Senior Quality Assurance Specialist
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on August 18, 2026
Website: www.masshousing.com
The Organization
MassHousing will confront the Commonwealth's housing challenges to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $30 billion for 92,000+ rental units and 90,000+ home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $15,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term and Long-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Senior Quality Assurance Specialist oversees, reviews, and reports on time-critical tasks across the MassHousing portfolio under both the Section 8 Performance-Based Contract Administrator (PBCA) program and the Agency’s loan portfolio. This role ensures strict compliance with PBCA task protocols, HUD requirements, and internal quality assurance standards. The Senior Quality Assurance Specialist monitors workflows, audits documentation, reviews resident complaints, and evaluates management and occupancy reviews (MORs) to ensure timely and compliant execution across a substantial portfolio of developments, HUD contracts, and the Agency’s broader loan portfolio. This position reports to the Senior Quality Assurance Manager.
All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
PBCA Task Oversight and Compliance
- Oversee successful completion of Section 8 PBCA tasks across assigned developments and HUD contracts
- Ensure compliance with strict PBCA task protocols and deadlines
- Collaborate with the Asset Management and Subsidy Administration teams to meet PBCA performance requirements
- Coordinate required data points for the Agency’s monthly HUD report and billing
- Monitor resident issues to ensure required actions are completed and accurate in HUD Systems
- Prepare materials and upload critical documentation in response to external audit requests
Quality Assurance Monitoring & Reporting
- Oversee the workflow for the HUD-approved quarterly schedule of MORs
- Ensure MORs are scheduled accurately and that final reports are issued in accordance with HUD requirements
- Audit supporting documentation for MORs and update HUD systems as required
- Audits documentation related to PBCA resident complaints to verify completeness and accuracy
Cross-Department Collaboration & Stakeholder Coordination
- Partners with internal Rental Management staff to identify supporting documentation for PBCA tasks and serve as a resource regarding PBCA timelines, workflow processes, and required steps
- Collaborate with the Senior Quality Assurance Manager to prepare monthly reporting and billing to HUD
- Provide training to Multifamily staff on PBCA requirements and system updates
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team
Minimum Qualifications
- Bachelor’s degree in finance, Real Estate Management, Business Administration, or related field, or equivalent work experience
- 4+ years of experience in auditing or quality control, specifically within compliance-driven or regulated environments, including performing audits, inspections, and other quality assurance checks
- Demonstrated ability to develop and refine quality assurance procedures and improve workflows or processes to enhance operational efficiency
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Experience in Section 8 administration, multifamily housing management, affordable housing quality assurance, or HUD subsidy programs
- Familiarity with federal and state housing policies, notices, and regulatory requirements
Essential Characteristics
- Energetic team player with strong interpersonal skills, and a dedicated focus on delivering accurate, high-quality work product
- Critical thinker with the dual capacity to see the big picture and attend to details
- Resourceful and effective problem solver who demonstrates excellent organizational skills and ability to work independently and as part of a team
- Exceptional oral and written communication skills; comfortable communicating at all levels of the Agency
- Ability to adjust quickly to shifting priorities, manages time efficiently in a fast-paced environment
Salary Range: $86,572.50 - $112,544.25
MassHousing is an Equal Opportunity Employer
What our team is saying
"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."
–Cynthia F., Internal Audit
"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."
–Christina K., Rental Management
"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."
–Mounzer A., HomeOwnership
"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."
–Mircia K., Rental Management
"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society. I didn't feel that way in my previous professional roles, and so I don't take it for granted. Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here. I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."
–Ryan S., Rental Underwriting
"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."
–Tom F., Communications
"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"
–Michelle K., HomeOwnership
"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."
–Paul H., Information Technology